🧾 Refund and Return Policy
Last updated: 07-11-2025
1. Overview
We want you to be completely satisfied with your purchase. This Refund and Return Policy explains how refunds and returns are handled for all software licenses and digital downloads purchased through our website.
2. Nature of Products
All our products are digital software license keys. Once the license key has been issued, delivered, or activated, it is considered used and cannot be returned or refunded, except where required by law.
3. Eligibility for Refunds
You may be eligible for a refund if any of the following conditions apply:
- The license key has not been delivered or activated yet.
- The key provided is faulty, invalid, or does not work due to an error on our side.
- A duplicate payment was made by mistake.
Refunds are not available for:
- Change of mind after activation.
- Incorrect product purchased if the software key has already been issued.
- Compatibility issues with devices or systems not meeting the stated requirements.
4. Requesting a Refund
To request a refund, please contact our support team within 14 days of your purchase at:
📧 [insert your support email address]
Include your order number, payment proof, and a description of the issue.
Our team will review your request and respond within 2–5 business days.
5. Refund Method
If approved, refunds will be processed back to your original payment method. Depending on your bank or card provider, it may take up to 10 business days for the funds to appear.
6. Exchanges
If you received an incorrect or non-working license key, we will replace it with a working one at no additional cost.
7. Contact Us
For any questions about our Refund and Return Policy, please contact:
📧 support@quickbooksuk.co.uk
📞+44 7859 769846